Terms & Conditions

Ordering
 
All prices include VAT at the current rate and are subject to change and availability. We aim to despatch all orders the same day when placed before 3pm and you can order in the following ways…
 
::: Call – Freephone 0800 2944 331 or 01429 235100
::: Click – Go on-line at www.disco-world.co.uk
::: Visit – We have a large showroom with the products on display.
Disco World Ltd, Unit 13-14 Enterprise House
Thomlinson Road, Hartlepool, TS25 1NS.
 
Payment
It’s easy to pay for your order too…
 
::: Credit/Debit Card (we accept Visa, Mastercard, Solo and Switch/Maestro)
::: Cheque (we wait up to 7 working days for cheques to clear)
::: Telephone/Internet Banking (telephone your order and we will give you our bank details)
 
Delivery
We use Royal Mail for small disc orders and FedEx for all other items and we remind customers that our courier will request a signature on delivery.
 
ALL DISCS are delivered FREE anywhere in the UK & Ireland
Regardless of order value (inc. Karaoke, Mastermix & MixMash)
 
Product Orders – UK & Ireland Delivery Costs
                        £ 0.00 to £ 39.99      £40.00 to £ 199.99              £200 +
­
Zone 1            :::        £ 4.95                         FREE                           FREE
Zone 2            :::        £ 4.95                         FREE                           FREE
Zone 3            :::        £ 4.95                         FREE                           FREE
Zone 4            :::        £15.00                        FREE                        FREE
Zone 5            :::        £15.00                        £10.00                        FREE
Zone 8            :::        £35.00                        £35.00                        £20.00
Zone 11          :::        £15.00                        £10.00                        FREE
Saturday delivery is available at an addition cost of £ 14.00
 
Zone 1, 2 & 3 – England, Wales & Scottish Lowlands
 
Zone 4 – Scottish Highlands
AB 31 – 38, AB 41 – 45, AB 51 – 56, FK 19 – 21, HS 1 – 9
IV 1 - 12, IV 14 – 28, IV 30 – 32, IV 36, IV 40 – 49, IV 51 – 56, IV 63
KA 27 – 28, KW 1 – 3, KW 5 – 14, PA 20 – 38, PA 41 – 49, PA 60 – PA 66
PA 70 – 78, PH 1, PH 5 - 10, PH 15 – 26, PH 30 – 44, PH 49 – 50
IV 13, ZE 1, ZE 2, ZE 3
Isle of Wight : PO30 – 41
 
Zone 5 – Islands (2-3 days)
All BT (Northern Ireland), All IM (Isle Of Mann), TR21 – TR25 (Isles of Scilly)
KW 15 - 17 (Orkney Islands)
 
Zone 8 – Guernsey & Jersey (2-3 days)
 
Zone 11 – Ireland (2-3 days)
 
Warranties
All the products we sell carry a minimum 12 month manufacturers warranty, excluding Lamps, Discs, Leads, Cross-faders etc. All warranties are provided by the manufacturer and not Disco World, therefore we cannot be held responsible for any losses due to warranty problems.
 
In the unlikely event of your product becoming faulty please contact us to obtain a returns number and discuss the problem. Should the item(s) be faulty within 14 days of purchase and you still have all the original packaging we will ensure the item is collected from you (excl. Non Mainland Destinations) and a new one sent once we verify the fault. However, if the item is faulty after this time or the original packaging is no longer available then we will arrange collection and send it to the manufacturer for repair. Please be aware that if we collect an item which turns out not to be faulty we have no option but to charge the customer the collection costs and re-delivery costs - so always discuss the fault before hand to ensure this doesn't happen.
 
When returning items please ensure you use clear tape and not gaffa/brown tape – that all accessories are included, and you use an outer packaging around the product display box. If you are sending an effects machine back then you should ensure the unit is empty of fluid before returning.
 
Returns
The Long Distance Selling Regulationsapply to mail order customers only, where you have up to 7 days from receiving your order to return it for a refund. The items must be un-opened, un-used and in the original packaging. The customer should then ensure the item(s) are sufficiently packaged and also within an outer packaging for protection and return the goods back to us enclosing a copy of the original receipt with a note confirming that you are returning the goods within 7 days. We will then issue a credit for the item(s) less a 20% surcharge (min £10) to cover both our delivery, packaging and administration costs. Should the items arrive back ‘not as new’ then a full refund will not be given. This regulation does not apply to lamps, leads, karaoke discs, consumables etc. This regulation does not apply to customers buying from our showroom.